Booking, Cancellation and Refund Policy
This website accepts catering enquiries but does not check availability, take payment, or confirm event reservations online. Confirm the terms for your event directly with Shivam Caterers before making a booking or payment.
Last updated 31 October 2026Effective date: 31 October 2026
How to request catering
Send an enquiry using the contact page and choose whether to send the prepared message through WhatsApp, or contact the business directly by phone or WhatsApp. Include the event date, location, approximate guest count, menu preferences, and service requirements when discussing the event. The website does not perform an availability check; ask the business to verify the date directly.
An enquiry or quotation request is not a confirmed booking. Obtain direct confirmation from Shivam Caterers after agreeing the event details and applicable terms.
Quotation and payment
The website does not display event prices, accept advance payments, or process online payments. Ask the business for an event-specific written quotation and written payment arrangements, including any advance, balance, taxes, or additional charges that apply. Do not treat a payment request or amount as agreed unless it is confirmed directly by the business.
Changes, cancellation, and rescheduling
Contact Shivam Caterers as soon as possible to request a change or cancellation. Changes depend on availability and must be agreed directly. This website does not set cancellation deadlines or charges; ask for the event-specific cancellation and rescheduling terms in writing before paying.
Refunds and caterer-initiated cancellation
This website does not publish fixed refund eligibility, deductions, payment method, or processing time. Ask for the refund terms that apply to your event in writing before paying. Any rights under applicable law remain unaffected.
If Shivam Caterers cannot provide an agreed service, contact the business promptly to discuss the options under your written event terms and applicable law.
Events outside reasonable control
The website does not set out a process for events disrupted by circumstances outside reasonable control. Ask Shivam Caterers to confirm any event-specific arrangements in writing. Applicable law continues to apply.
Contact about a booking or refund
Use the contact options below to ask about a booking, cancellation, or refund.